Cancellation Policy

Skills Clinics and Other Programs – Refund Policy

At Wheels Up, we understand that circumstances may arise that require adjustments to your program plans. Here’s our comprehensive refund policy for Skills Clinics and other programs:

  1. Cancellation Prior to Registration Deadline:
    • A refund will be provided, less a processing fee.
    • Processing Fee:
      • $10 for program fees up to $99.
      • $20 for program fees $100 & over.
      • Or listed specifically on the registration of the Wheels Up Event.
  2. Cancellation After Registration Deadline:
    • A credit for future programs/reservations will be given, amounting to half of the fee paid.
    • No refund or credit will be issued once a program has commenced, unless substantiated by a medical statement confirming injury or illness.
  3. Team Registrations:
    • Fees paid for team registrations are non-refundable once accepted and recorded.
  4. Missed Programs Due to Personal Reasons:
    • No credits, refunds, or make-up classes will be provided for programs missed due to personal reasons.
  5. Medical Illnesses/Injuries:
    • Refund or credit will be granted upon substantiation by a doctor’s note.
  6. Program Cancellation by Wheels Up:
    • Full refunds will be issued in the event of program cancellation by Wheels Up.

Multi-Day Camps – Refund Policy:

For our engaging Multi-Day Camps, the following refund policy applies:

  1. Cancellation Prior to Registration Deadline:
    • A household credit for future programs/reservations will be provided.
    • A $25 processing fee per week, per child, will be deducted for every credit issued.
    • All camp credits must be requested two weeks before the program’s first day.
  2. Cancellation After Registration Deadline:
    • A credit for 1/2 of the fee paid will be issued.
    • No refund or credit will be given once the camp has commenced unless substantiated by a medical statement.
  3. Camp Transfers:
    • After the registration deadline, a $10 transfer fee per week, per child, will be processed.

At Wheels Up, we aim to ensure flexibility and fairness in our refund policies, prioritizing the well-being and unique circumstances of our participants.